Subscriptions, billing and account
Changing payment method
Check where your subscription is billed before changing payment details, and use the provider’s secure payment flow.
Payment methods are managed by the service that bills your subscription. Web purchases and mobile-store purchases may use different providers.
Web billing
Open Billing and Subscription to inspect the account and available payment actions. Use the secure checkout or payment-update flow if offered. Changing your billing address alone does not replace a payment method.
If no payment-method update action is available, contact support for the appropriate process. Do not cancel and repurchase a subscription just to change a card unless support or the product explicitly directs that workflow.
Apple or Google purchases
Manage payment details through the store account that made the purchase. GreenPT’s web billing page does not replace a store’s payment method.
Never send a complete card number, security code, bank login or verification code by email or in a support chat.
Need more help? Contact support or check service status.