Subscriptions, billing and account
Refund policy
Find the terms that apply to your payment and send a refund request to the provider that processed it.
Refund eligibility depends on the purchase, applicable law and the terms governing it. The help centre does not promise an unconditional refund period for every subscription or credit purchase.
Web purchases
Read the Terms of Service and any terms shown at checkout. To ask about a payment, contact GreenPT with your account email, payment date, amount and invoice or payment reference. Explain what happened and the outcome you are requesting.
Mobile-store purchases
For an Apple or Google purchase, use that store’s refund process and purchase record. A GreenPT web invoice is not a receipt for a transaction handled by a mobile store.
Renewal versus refund
Cancelling a subscription stops renewal according to its confirmation; it does not by itself confirm a refund. Check both the subscription state and the response to your refund request. Never include full card or bank details in a support message.
Need more help? Contact support or check service status.