Mobile apps
Signing in on the mobile app
Use the same account and sign-in provider on mobile and web, and check the account identity if your history looks different.
Sign in on mobile with the same account and provider you use on the web. A work-provider login and a separate email-password registration can lead to different accounts, even when the names look similar.
Sign in
- Open the official GreenPT app and choose sign-in.
- Select your usual sign-in method.
- Complete any email or multi-factor verification.
- Allow the sign-in flow to return to the app.
- Check the account details before starting work.
If sign-in loops or history is missing
Update the app, check your connection and try the sign-in flow again. Compare the email address and organisation context with the web account. Do not create a second account just to get past an error.
If you bought access through a mobile store, check the purchase account and any restore-purchase option the app offers. Contact support with the app version and error text, without credentials.
Need more help? Contact support or check service status.