Mobile apps
Syncing with your desktop account
Check account identity and connectivity when moving between mobile and web, and distinguish saved work from an unsent draft.
Use the same GreenPT account on mobile and web to access work associated with that account. The exact views available can differ between the native app and GreenPT Apps in a browser.
Find saved work
- Confirm the email address and sign-in provider on both devices.
- Check the organisation or workspace context.
- Connect both devices to the internet.
- Reopen the relevant conversation or app after its save or generation finishes.
An unsent message, local file or an unfinished upload is not the same as saved account content. Finish the action on the original device before looking for its result elsewhere.
If work is missing
Search your history and check the original app. Update the mobile app and reload the web page. Do not delete the original copy while investigating. Contact support with the app, approximate time and a description of the missing item, without exposing its private contents.
Need more help? Contact support or check service status.